Frequently Asked Questions
Everything you need to know about your Boost Mobile experience.
How do I activate my new Boost Mobile device?
You can activate your device online through our Activation portal by entering your IMEI number and SIM card ID. Once submitted, follow the on-screen instructions to choose your plan.
What is your return policy for mobile phones?
We offer a 7-day money-back guarantee on all devices purchased through our website. The device must be in its original packaging and in like-new condition to qualify for a full refund.
Does Boost Mobile offer international roaming?
Yes, we offer various international add-on packs that allow you to use talk, text, and data in over 200 destinations. You can manage these settings directly in your account dashboard.
How long does shipping take for online orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your new phone or SIM kit sooner.
Can I keep my current phone number when switching?
Absolutely. You can port your existing number to Boost Mobile during the activation process. You will need your account number and transfer PIN from your current carrier.
What payment methods do you accept for monthly plans?
We accept all major credit cards, debit cards, and Boost Mobile Re-Boost cards. You can also set up AutoPay to ensure your service is never interrupted.